So, I bought a pair of Apple earbuds in April, right? They stopped working this morning. I’ve been on the phone with Apple for more than 25 minutes already, trying to find out where I can go to exchange them for a new pair.
Honest to god, I have NO IDEA what the hell the three people I’ve talked to are doing on the other end of the phone. In the course of one conversation, the tech told me he needed the serial number of my phone. WHY? What the hell does my PHONE have to do with my broken earbuds? (and, for the record, yes; I’ve tested both the phone with other earbuds and the earbuds on another device).
WTF, Apple?! It’s NOT THAT HARD. Here, let me show you:
“Mrs. Chili, I’m sorry that your earbuds stopped working. Please bring them, along with your receipt, to the store where you purchased them, and exchange them for a new pair.”